Cleaning FAQ

Have questions? Here’s some answers to the most common questions we have.

If you have additional ones, please feel free to contact us.

What green cleaning products do you use?

We use a variety of different green cleaning products that you can feel safe about being used in your home or office. Some of these include Seventh Generation, Bon Ami, Ecover, Citrus Solve, vinegar and Bona (for hardwood floors). We are always testing new green cleaning products as they appear on the market and welcome your suggestions if you have found one that you like.

What can we expect with hiring a cleaning company?

  1. Quality Service – friendly, professional and detail oriented staff
  2. Experience – been in business for over seven years with hundreds of satisfied clients
  3. Use of Specialty Products – Seventh Generation, Bon Ami, Ecover, Bona, Vinegar
  4. Bonded and Insured – taking care of you and your belongings
  5. Fair Paid and Legal Staff – some that have been with us for many years

How do you charge for your services?

Like many other residential and commercial cleaning companies, we charge a flat rate fee for our services, or what is also called “by the job,” based on the work that you need done. Our rates or very competitive compared to similar services in the Bay Area.

If we already have our favorite cleaning products can we have you use them?

Yes, we are happy to use your products and tools if you prefer. We of course prefer that they be environmentally friendly whenever possible.

Why does the first time cleaning cost more?

The first cleaning of your home will cost more because it takes more time for us to clean. We give your home or office a thorough first time cleaning that helps us maintain the cleanliness of your home for subsequent cleanings.

Can you use our vacuum/mop?

Yes, we are happy to use your vacuum or any other tools of yours for cleaning your home.

What is the insurance that you have?

Eco-Friendly Cleaning carries janitorial liability insurance to protect you against an accident in your home or office and/or any damages caused to your home or office and belongings as a result of our services. In addition, we carry bond insurance.

Do you have a list of references that I can contact?

Yes, we are happy to provide you with a list of client references, either for commercial or residential cleaning. You can e-mail us or call our offices for a list.

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